At Jerk Shirts and Prints LLC, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our Return and Refund Policy below.
1. Returns
- Eligibility: We accept returns on most items within [5] days of receiving your order. Items must be in their original, unused, and resalable condition with all tags, labels, and packaging intact.
- Non-returnable Items: Some items are non-returnable, including any items that have personalized (names added)
- Return Process: To initiate a return, please contact our customer service team at info@jerkshirts.net. We will provide you with a return authorization and further instructions on how to return the product.
2. Refunds
- Processing Time: Once your return is received and inspected, we will notify you of the status of your refund. Refunds are typically processed within [3] business days after we receive the returned item.
- Method of Refund: Refunds will be issued to the original payment method. If you used a credit card or other payment processor, please note that the refund may take additional time depending on the processing times of your bank or payment provider.
3. Exchanges
- Eligibility: We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item and place a new order for the desired item.
4. Shipping Costs
- Return Shipping: You are responsible for paying the return shipping costs unless the product is defective, damaged, or an error was made by us.
- Original Shipping Fees: Shipping charges for your original order are non-refundable unless the product was defective, or we made an error in fulfilling your order.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within [1] day of receiving your order. We will issue a full refund or replace the item at no additional cost to you.
6. Cancellations
- Orders may be canceled within [4] hours of purchase, as long as the item has not yet been processed or shipped. After the order has been shipped, our standard return policy applies.
7. Final Sale Items
- Items marked as Final Sale Non-returnable are not eligible for return or refund.
8. Contact Us
- If you have any questions or concerns about returns, refunds, or exchanges, please contact our customer support team at:
info@jerkshirts.net or 832-657-7501